Holiday Shipping / Return Policy


Order early

Due to the volume of packages Canadian carriers are handling we recommend orders be placed by December 1 for Maritimes, Prairies and West Coast shipping, and by December 9th for Ontario and Quebec for delivery before December 24th.

If you have missed the recommended order-by-date local pick-up is an option at our Toronto and Vancouver locations.

All carriers and delivery companies are currently processing a high volume of orders and are expecting a further increase in demand during December 2022.

Canada Post Service Alerts and Holiday Schedule

Canada Post Tracking

UPS Service Alerts and Holiday Schedule

UPS Tracking

While we will process your order quickly, we cannot guarantee delivery by December 24th. Weather and loss and/or damage by the carrier are beyond our control. We encourage you to order as early as possible to avoid disappointment. 


Returned product must be in new condition, without creases on the uppers or wear or discolouration on the soles. Orders purchased after October 1, 2022 can be returned or exchanged up to February 28, 2023. Please note this applies to unworn, boxed products purchased online only. 

We cannot guarantee that all sizes and styles will be available for exchange. All exchanges are dealt with on a first come, first service basis.

Changes to your Order

We do our very best to accommodate requests for changes to orders. The holiday season is no exception. Please note, however, that try as we will, the large volume of orders placed during the season means we cannot guarantee changes.

Any questions or concerns, please call us toll-free at  1-877-842-1126 Monday-Friday between 9 a.m. and 5 p.m. EST, or email us at

Here’s to a cozy, comfortable holiday! Cheers!

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