Returns & Exchanges

Update April 23, 2020:

We are still offering free returns, however, processing times are slower than normal due to safety precautions implemented to keep our team safe.  Understandably, all shipping carriers are facing delays in delivery due to parcel volume and their own safety precautions. Thank you for your patience and understanding.

Stay safe and comfortable!

If you have any questions about our policies during this time please contact web@australianboot.com

RETURNS

Buying footwear online can sometimes be a tricky process. Our aim at Australian Boot Company is to make it as easy and painless as possible, so if your boots don’t fit properly when they arrive, no worries! Here are your options:

Please call us first if you are unsure of how your boots should fit.  Depending on the brand and style you have ordered, we may be able to assist you in the proper fitting and expectations of fit before you send back a pair of boots that may be right for you. 

Our toll-free number is 1-877-842-1126 or please email us at web@australianboot.com

EXCHANGES

We Ship Till it Fits.

This means that if your merchandise doesn’t fit to your satisfaction, you may send back your new, unworn product to our Mail Order Department and we will ship you a different size. We do not offer exchanges or refunds on footwear worn outside, or on socks that have been washed, worn or had the tags removed. Please try your item on in your home until you are satisfied that it is the correct size. If you are not sure if you have the correct size, please contact us.

Our toll-free number is 1-877-842-1126 or please email us at web@australianboot.com

Click here for a printable return address label.

Please include the Exchange/Return Form in your shipment.

For sizing information, please see our sizing charts. If you have any questions about sizing that our charts do not answer, please contact us toll-free at 1-877-842-1126 between the hours of 9 a.m. and 5 p.m. EST to speak to one of our staff.

Please note that we do not refund the cost of shipping. The customer is responsible for all shipping, insurance and duty charges for boots being sent back to Australian Boot Company.

We ONLY accept packages shipped prepaid by Canada Post. Insuring your parcel is strongly suggested.

Please note that we do not accept C.O.D. parcels or parcels sent via courier from the United States that have incurred brokerage or duty charges – these will be refused and returned to sender.

 

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