Service and Warranty
Get comfortable at
Australian Boot Company.
Our knowledgeable, no-pressure boot fitters have one goal: your total foot comfort. They will fit you in the best selection of Blundstone boots, Glerups and R.M. Williams in Canada, with exclusive product offerings. It’s the rare foot that we can’t fit. Full Blundstone, Glerups and R.M. Williams warranty and repair service, too. Bring in your Blundstone boots for a free cleaning and conditioning - no matter where you bought them. Parking a pain? Bring your parking chit and let us take care of it (temporarily unavailable). Have to wait for your boots? Enjoy a coffee – on us – at one of our coffee partners in Toronto or Vancouver. At the home of Blundstone, Glerups and R.M. Williams in Canada, we’re comfortable to say we know these brands the best.
Book a face-to-face video chat with a member of our friendly, knowledgeable Australian Boot Company staff. Our team will help guide you through any Blundstone, Glerups or R.M. Williams style and size questions.
Blundstone All Blundstone products are fully guaranteed against defects in materials and workmanship. Our warranty does not guarantee or imply an expectation of service life. In simpler terms, Blundstone products are not guaranteed for a specific amount of time. We fix what we can, and replace what we cannot. All warranty queries must be submitted from the customer’s original place of purchase. We stand by our products, and have been doing so since 1870.
Return your Blundstone boots to the store where you purchased them, with the sales receipt if possible and explain your concern.
You may submit a warranty claim if the store where you originally purchased your Blundstone boots is no longer in business or if you have moved.
R.M. Williams R.M. Williams products are guaranteed against defects in materials and workmanship for up to one year from date of purchase. If you believe you have a potential warranty issue with an R.M. Williams product that you purchased through Australian Boot Company, please bring the item along with your proof of purchase to one of our locations for assessment, or contact us via email or call us toll-free at 1-877-842-1126. If you did not purchase your product through us, we will do our best to assist you in contacting R.M. Williams.
Please note that all warranties are subject to approval by R.M. Williams head office in Australia. Australian Boot Company cannot process any warranty claim without first obtaining approval from R.M. Williams.
Glerups All Glerups products are fully guaranteed against defects in materials and workmanship; this does not include normal wear and tear and does not guarantee or imply an expectation of service life. All warranties are dealt with on a case-by-case basis, and are subject to an assessment by Australian Boot Company staff.
If you are experiencing an issue with any product purchased at Australian Boot Company, please bring it in to any one of our four locations for assessment, or contact us via email at firstname.lastname@example.org or by calling us toll-free at 1-877-842-1126.