Returns & Exchanges

 

Purchases from Australian Boot Company retail locations Click here

Purchases from australianboot.com

The Australian Boot Company Holiday Exchange / Return policy is extended until February 28, 2021 for exchanges or refunds on any order placed October 1, 2020 or later. Please note this applies to unworn, boxed products purchased online only.

We cannot guarantee that all sizes and styles will be available for exchange. All exchanges are dealt with on a first come, first service basis.

Our toll-free number is 1-877-842-1126 or please email us at web@australianboot.com

 

EXCHANGES

 

We Ship Till it Fits.

This means that if your merchandise doesn’t fit to your satisfaction, you may send back your new, unworn product to us and we will ship you a different size. We do not offer exchanges or refunds on footwear worn outside, or on socks that have been washed, worn or had the tags removed. Please try your item on in your home until you are satisfied that it is the correct size. If you are not sure if you have the correct size, please contact us.

Click here for a printable return address label. Please include the Exchange/Return Form in your shipment.

For sizing information, please see our sizing charts. If you have any questions about sizing that our charts do not answer, please contact us toll-free at 1-877-842-1126 between the hours of 9 a.m. and 5 p.m. EST to speak to one of our staff.

Please note that we do not accept C.O.D. parcels or parcels sent via courier from the United States that have incurred brokerage or duty charges – these will be refused and returned to sender.

 

RETURNS

 

Buying footwear online can sometimes be a tricky process. Our aim at Australian Boot Company is to make it as easy and painless as possible, so if your boots don’t fit properly when they arrive, no worries! Here are your options:

Please call us first if you are unsure of how your boots should fit. Depending on the brand and style you have ordered, we may be able to assist you in the proper fitting and expectations of fit before you send back a pair of boots that may be right for you. 

Our toll-free number is 1-877-842-1126 or please email us at web@australianboot.com

 

 

PURCHASES FROM RETAIL LOCATIONS

 

Gastown and Kitsilano, Vancouver:

Our Vancouver stores remain open for shopping and will make every effort to accommodate returns and exchanges of in-store purchases until February 28, 2021.

Yonge and Queen West, Toronto:

Our Toronto stores are open for Curbside Pickup service ONLY.  We will make every effort to accommodate returns and exchanges of in-store purchases until February 28, 2021.  Due to present lockdown restrictions we are unable to provide fitting or try-ons at this time.

Thank you for your patience and support.  Stay safe and comfortable.

 

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