For exchanges and returns from retail locations please contact the Australian Boot Company retail location of purchase.
We Ship Till it Fits.
This means that if your merchandise doesn’t fit to your satisfaction, you may send back your new, unworn product to our Mail Order Department and we will ship you a different size. We do not offer exchanges or refunds on footwear worn outside, or on socks that have been washed, worn or had the tags removed. Please try your item on in your home until you are satisfied that it is the correct size. If you are not sure if you have the correct size, please contact us.
Click here for a printable return address label.
Please include your contact information, your Name and Phone Number and an email address with your item, and a note indicating what size you’d prefer to exchange for. For sizing information, please see our sizing charts. If you have any questions about sizing that our charts do not answer, please contact us toll-free at 1-877-842-1126 between the hours of 10 a.m. and 7 p.m. EST to speak to one of our staff.
Please note that we do not refund the cost of shipping. The customer is responsible for all shipping, insurance and duty charges for boots being sent back to Australian Boot Company for exchange. Australian Boot Company will not cover return shipping on footwear exchanged as a result of size, style or colour change.
We ONLY accept packages shipped prepaid by Canada Post or United States Postal Service. Insuring your parcel is strongly suggested.
Please note that we do not accept C.O.D. parcels or parcels sent via courier from the United States that have incurred brokerage or duty charges – these will be refused and returned to sender.
Buying footwear online can sometimes be a tricky process. Our aim at Australian Boot Company is to make it as easy and painless as possible, so if your boots don’t fit properly when they arrive, no worries! Here are your options:
Please call us first if you are unsure of how your boots should fit. Depending on the brand and style you have ordered, we may be able to assist you in the proper fitting and expectations of fit before you send back a pair of boots that may be right for you.
Our toll-free number is 1-877-842-1126 or please email us at email@example.com